Refund policy

Returns

Items sent back to us without first requesting a return may not be accepted, at our discretion. 

To start a return, you can contact us at service@nanasremedy.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages and issues 

We have a 7-day Damaged Goods return policy, which means you have 7 days after receiving your item to request a return.

If an item arrives broken, leaking, or incorrect, we will provide a pre-paid return label or else ship a replacement free of charge

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Change of Mind returns

We have a 30-day Change of Mind return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, items must remain sealed in their original packaging.  You’ll also need the receipt or proof of purchase.  

Customers requesting a Change of Mind return are responsible for paying return postage fees

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at service@nanasremedy.com.au.