Change and cancellation requests will be considered if received prior to shipment. Contact service@nanasremedy.com.au.

No, we do not have a physical retail store, all orders must be placed online.

We may offer free refunds on eligible orders. Please contact us at service@nanasremedy.com.au.

Generally, orders take 1 to 3 business days to process.

Our online store is open 24 hours to take your orders. We are open for dispatch Monday to Friday 9.00am to 5.00pm AEST. We are closed on weekends and public holidays.

Standard shipping on Australian orders is $13. Shipping is free for orders over $50

We are in lovely Lismore, in the Northern Rivers region, NSW, Australia.

We currently ship to Australia.

Absolutely! Nana’s Anti-Mould Solution can be used both as a mould treatment spray and as a regular preventative spray in damp-prone areas.

Cleaning mould can lead to airborne spores, especially during scrubbing or wiping. Ventilation and sensible precautions are always recommended during cleaning.

Nana’s Anti-Mould Solution is designed to help remove visible mould and discourage regrowth using a plant-based formula made for humid homes.

Our products are designed as a plant-based, non-toxic alternative to harsh chemical cleaners. As with any cleaning product, we recommend keeping out of reach of children and pets and using in well-ventilated areas.

Our formula contains white vinegar (5% acetic acid) and high quality essential oils including clove, tea tree and eucalyptus. We also use a plant-based emusifier and surfactant.

We use refill pouches for three simple reasons: 1. Better for the planet Most of the plastic in cleaning products comes from single-use bottles. By selling the concentrate in lightweight pouches, we dramatically reduce plastic waste. You keep and reuse your spray bottle for years. 2. Better value for you Refills cost less to ship and package, so we can pass those savings on. Once you have the starter bottle, every pouch is a more economical way to keep your home mould-free. 3. Same powerful formula, less waste Each 250 ml pouch makes a full 500 ml of ready-to-use solution. You get the exact same plant-based, vinegar + essential oil formula without needing a new bottle every time. It’s a small change that makes a real difference — for your wallet and for the environment.

Mould usually returns when moisture and humidity remain present. Ongoing ventilation, airflow, and regular preventative cleaning are important for long-term mould management